Refund policy

Last Updated: August 11, 2026

At CardMuse, customer satisfaction is important to us. We want you to feel confident when shopping at cardmuse.store. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy subject to the terms below.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should be:

In its original condition;
Unused or unworn;
Free from damage caused after delivery;
Returned with its original packaging, tags, and accessories, where applicable; and
Accompanied by proof of purchase or your order number.

Please contact us before returning any item. Returns sent without contacting our customer support team first may experience delays in processing.

2. How to Request a Return

To start a return, contact us at:

Email: support@cardmuse.store

Please include your:

Full name;
Order number;
Email address used to place the order;
Item(s) you wish to return; and
Reason for the return.

Our customer support team will review your request and provide return instructions where applicable.

3. Free Returns

CardMuse offers free eligible returns within 30 days of delivery.

Customers should follow the return instructions provided by our support team. Please do not send products to an address without receiving return instructions first, as the appropriate return destination may vary depending on the order.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@cardmuse.store.

Please provide your order number and clear photographs of the item and packaging where appropriate. We will review the issue and work with you toward an appropriate resolution, which may include a replacement or refund.

5. Non-Returnable Items

Certain products may not be eligible for return where required for health, hygiene, safety, or legal reasons. Personalized or customized products may also be excluded unless they arrive damaged, defective, or incorrect.

Any applicable return restrictions will be clearly communicated where relevant.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. Exchanges

If you would like a different item, please contact our support team. Depending on product availability and the circumstances of your order, we will advise you of the available options.